Frequently Asked Questions
Everything you need to know about finding and caring for your perfect Boutique Rug.
How long will it take for my rug to arrive?
Most orders are processed within 1-2 business days. Shipping times typically range from 3 to 7 business days depending on your location within the contiguous United States.
What is your return policy if the rug doesn't fit my space?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the rug in its original condition for a refund, minus return shipping costs.
Do I need a rug pad for my new purchase?
We highly recommend using a rug pad to prevent slipping, protect your flooring, and extend the life of your rug by providing extra cushioning and airflow.
How do I clean and maintain my rug?
Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. For deep cleaning, we suggest professional rug cleaning services rather than steam cleaning.
Are the colors on the website accurate to the physical product?
We strive to display the most accurate colors possible. However, due to differences in monitor settings and lighting environments, actual colors may vary slightly from what you see on your screen.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm or Klarna.